In today’s highly competitive healthcare market, patient-centered care is key and implementing bedside technology that streamlines the treatment process and improves care quality is a surefire way health care facilities can enhance the overall patient experience. Not only does a bedside terminal give clinicians real-time access to consolidated patient data and medical history information, but it also allows patients and family members to review their treatment protocol and actively participate in their care and recovery, which benefits everyone. In fact, research shows that patients who are more actively engaged in their care generally have more positive health care experiences and are more likely to have better health outcomes as well. In this way, bedside technology is transforming the patient experience and reinforcing the concept of patient-centered care.
Benefits of Bedside Technology
Benefits for Providers
The primary objective of the healthcare system is to treat illness, improve the well-being of our communities and achieve better health outcomes, and with the right tools at their disposal, healthcare providers can do so more efficiently and effectively. Through the use of digital health information systems, for instance, health care facilities can ensure that patient data is confidential, up to date and more easily accessible, which is conducive to a safer, more efficient and higher quality patient experience. With bedside terminals equipped with the latest in health information technology, clinicians and other members of a patient’s care team can communicate more easily, access, update and share patient information, and provide better care to patients. Some potential benefits of implementing interactive patient engagement technology systems for healthcare providers include the following:
- ● Improved learning experience through video education
- ● Decreased hospital readmissions
- ● Increased patient satisfaction, retention and referrals
- ● Improved communication between patients and clinicians
- ● Lowered treatment costs
Benefits for Patients
With new advancements in health information technology and the rise of interactive patient care, healthcare facilities have the ability to dramatically improve the patient experience in just a few simple steps. With access to patient bedside terminals, for instance, patients in hospitals and other healthcare facilities can benefit from secure access to their own medical records, expedited information sharing, reduced paperwork and a more personalized health care experience, not to mention instant access to TV, video chatting and other entertainment options.
Additionally, medical apps for patients put important health education materials right at their fingertips. These apps may include information about the following:
- ● Medication plans
- ● Specific medical procedures
- ● Nutrition schedules
- ● Fitness and exercise sessions
- ● Follow-up care plans
- ● Chronic disease management
- ● Interactive physical therapy sessions
- ● Self-care tips
- ● Post-operative care
Having easy access to these education materials right at their bedside allows patients to be more actively engaged throughout every step of the care process, which can improve satisfaction ratings and ensure that patients have a clear understanding of their condition and treatment plan.
Improving Patient Experience & Health Outcomes
In any industry outside of the healthcare sector, creating a personalized experience and engaging customers in a meaningful way is the key to promoting customer loyalty and securing recommendations and referrals. Within the healthcare industry, meeting the individual needs of patients and providing quality service is just as important, but not all health care facilities excel at providing a positive patient experience. Many patients, especially those with complicated medical needs, find managing their health care to be a hassle, and this may make them less likely to comply with their treatment plan or follow up with clinicians. Having access to bedside technology equipped with educational materials and patient-generated health information allows patients to play a more direct role in their health care, which can improve overall health outcomes and reduce readmission rates.
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